1. Scope & Who This Policy Applies To
This Acceptable Use Policy (“AUP”) applies to all visitors, customers, account
holders, and any individuals accessing or interacting with ravora.co.uk
(the “Website”), including communication through our support channels.
By using the Website, you confirm that you understand and agree to comply
with this AUP in full. If you are using the Website on behalf of an organisation,
you represent that you have legal authority to bind that organisation to these terms.
If you do not agree with the requirements outlined in this AUP, you must immediately
discontinue use of the Website and any associated services.
2. General Principles
Your use of ravora.co.uk must follow the principles below:
- Comply with all applicable laws and regulations, including consumer protection,
e-commerce, intellectual property, advertising standards, privacy and
data protection regulations.
- Provide accurate and truthful information when placing orders, creating an
account, submitting reviews, or contacting support.
- Use the Website solely for its intended purposes: browsing the catalogue,
making purchases, managing orders, leaving genuine reviews, and seeking support.
- Avoid actions that may disrupt, degrade, or interfere with the proper functioning
of the Website or our systems.
3. Prohibited Activities
The following behaviours are strictly prohibited. Engaging in any of these
activities may result in account suspension, order cancellation, reporting to
authorities, or permanent access restrictions.
-
Unlawful or fraudulent actions:
Using stolen payment cards, submitting false identity information, committing
payment fraud, chargeback abuse, or attempting to deceive support or payment processors.
-
Security violations:
Attempting to bypass authentication, scan or probe systems, exploit vulnerabilities,
deploy malware, interfere with security controls, disrupt performance (e.g., DDoS),
or scrape/crawl the Website without written permission.
-
Intellectual property or privacy violations:
Uploading or distributing infringing materials, harvesting personal data,
accessing accounts or information belonging to other users, or reproducing Website
content without consent.
-
Misuse of features:
Posting fake, misleading, defamatory, hateful, obscene, sexually explicit,
or violent content; impersonating others; generating dishonest reviews; or
otherwise manipulating trust in the Website.
-
Circumventing systems:
Hiding links, modifying displayed prices or product availability, interfering
with how pages are rendered, framing the Website, or masking traffic origins.
-
Unauthorised commercial use:
Promoting third-party services, placing advertisements, running contests or
lotteries, reselling access to our content, or using the Website for commercial
activity unrelated to Ravora without prior written approval.
-
Restricted or harmful uploads:
Submitting materials that encourage illegal acts, provide instructions for harmful
activities, or expose Ravora or users to legal liabilities.
4. User Content & Reviews
Users may upload certain types of content to the Website, including reviews,
ratings, questions, photos, or feedback. You are fully responsible for any
content you submit.
- Content must be truthful, based on your genuine experience, relevant to the
product or service, and free from misleading or malicious statements.
- Do not post personal information (such as full names, phone numbers, addresses)
unless you have explicit permission to share it publicly.
- By submitting content, you grant Ravora a non-exclusive, royalty-free,
worldwide licence to store, display, reproduce, adapt, modify, or otherwise
use your content to operate and promote the Website.
- We reserve the right to moderate, edit, hide, or permanently remove any
content that breaches this AUP or is deemed inappropriate.
5. Data Protection & Security Reports
All use of the Website must comply with the Privacy Policy and relevant
data protection legislation. If you believe you have identified a vulnerability,
observed misuse, or discovered behaviour that violates this AUP, please notify
us promptly.
Reports should include relevant details such as URLs, timestamps, screenshots,
request IDs, and a detailed description of the issue.
Please avoid publicly disclosing the issue until we have investigated and confirmed
that it is resolved.
Security concerns or abuse reports can be sent to:
info@ravora.co.uk
(B2B:
b2b@ravora.co.uk).
6. Monitoring & Enforcement
Ravora may monitor system activity in order to safeguard the Website, enforce this AUP,
and maintain service quality. Actions we may take include (but are not limited to):
- Removing or hiding user content that violates our policies.
- Restricting or terminating accounts.
- Blocking IP addresses or regions with repeated abuse.
- Refusing orders linked to fraudulent or suspicious behaviour.
- Cooperating with law enforcement where required by law or in cases of serious misuse.
7. Changes & Governing Law
We may revise or update this AUP from time to time to reflect operational,
security, or legal requirements. Continued use of ravora.co.uk after updates
constitutes acceptance of the revised policy.
This AUP is governed by the laws of England and Wales. Any disputes arising from
or relating to this policy fall under the exclusive jurisdiction of the courts of
England and Wales.
Contact Us
If you have any questions regarding this Acceptable Use Policy, you can contact us at:
