Warranty & Product Care Policy

Last updated: 17/10/2025

Scope

At Ravora, we take pride in the quality of our clothing and accessories. While apparel does not typically come with a long-term warranty like electronics, we ensure that all items are delivered free from manufacturing defects.

This policy covers issues related to defects in materials or workmanship identified shortly after delivery and does not affect your statutory consumer rights.

1. What’s Covered

We will take responsibility for:

  • Items received with manufacturing defects (e.g. stitching faults, fabric flaws).
  • Incorrect sizing or labelling that differs from the ordered product.
  • Damage present at the time of delivery.
  • Items that significantly differ from their product description.

2. What’s Not Covered

The following situations are not considered defects:

  • Normal wear and tear from regular use.
  • Damage caused by improper washing, drying, or ironing.
  • Shrinkage or colour fading due to incorrect care.
  • Minor variations in colour due to lighting or screen differences.
  • Accidental damage (tears, burns, stains after use).
  • Alterations or repairs made by third parties.

3. Delivery Issues & Faults on Arrival

If your order arrives damaged or with visible defects, please contact us within 48 hours of delivery and provide clear photos of the item and packaging.

Items reported as faulty within 7 days of delivery may qualify for a replacement or full refund after review. Late reports may not be eligible.

4. How to Submit a Claim

To report an issue, email us at info@ravora.co.uk with the subject “Product Issue”.

Please include:

  • Your order number
  • Product name and size
  • Description of the issue
  • Clear photos showing the defect

Our team will review your request and respond with the next steps, which may include a replacement, refund, or return instructions.

5. Returns & Costs

If the issue is confirmed as a manufacturing defect, Ravora will cover reasonable return shipping costs or provide a prepaid return label.

If the item is found not to be faulty, return shipping costs may be the responsibility of the customer.

6. Resolution Options

Depending on the situation, we may offer:

  • Replacement of the same item (subject to availability)
  • Exchange for a different size or product
  • Full or partial refund

All resolutions are provided at our discretion after reviewing the claim.

Product Care Recommendations

To maintain the quality and lifespan of your clothing, we recommend following the care instructions provided on the garment label.

Proper washing, drying, and storage will help preserve fabric quality, colour, and fit.

Contact Us

If you have any questions about this policy, please contact us:

  • Company: JAYHALE LIMITED
  • Company number: 16020956
  • Address: Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF
  • Phone: +44 7915 921997
  • Email: info@ravora.co.uk | b2b@ravora.co.uk