Controller
This Privacy Policy explains how JAYHALE LIMITED (“Ravora”, “we”, “us”, “our”)
processes personal data when you use ravora.co.uk (the “Website”).
Company number: 16020956
Address: Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF
Email: info@ravora.co.uk
1. Information We Collect
Identity & Contact Details
- Name, email address, phone number
- Billing and shipping addresses
Orders & Support
- Products purchased, order values, delivery preferences
- Messages sent to customer support
Payments
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Card details are processed securely by our payment gateway.
Ravora does not store full card numbers or CVV codes.
Account & Technical Information
- Hashed login credentials
- Wishlist and account preferences
- IP address, device details, browser type
- Pages visited, timestamps, referral sources
- Cookies and similar technologies (see our Cookie Policy)
2. How and Why We Use Personal Data
Orders & Delivery — Contract Performance
- Processing payments
- Preparing and shipping orders
- Providing updates and delivery notifications
Support & Account Management — Contract / Legitimate Interests
- Responding to enquiries and resolving issues
- Managing accounts and stored preferences
Payments, Security & Fraud Prevention — Legitimate Interests / Legal Obligations
- Detecting fraudulent transactions
- Securing the Website and customer accounts
Marketing — Consent
- Sending newsletters, offers, product updates
- You may unsubscribe at any time via the link in our emails
Analytics & Website Improvement — Legitimate Interests
- Measuring site performance and usage trends
- Improving navigation, features, and experience
Legal Compliance — Legal Obligations
- Tax, accounting, reporting, fraud monitoring
3. Sharing Personal Data
Ravora does not sell personal data.
We may share information only with trusted service providers where necessary to operate the Website or fulfil your orders:
- Payment processors
- Delivery and courier partners
- IT, hosting, infrastructure, and security platforms
- Analytics and performance tools
- Professional advisers (legal, accounting)
All third parties must process data securely and only according to our instructions.
4. International Transfers
If personal data is transferred outside the UK or EEA, we ensure appropriate safeguards
are in place, such as:
- UK International Data Transfer Agreement (IDTA)
- Standard Contractual Clauses (SCCs)
- Approved adequacy decisions
Transfers occur only where lawful and necessary.
5. Retention
We retain personal data only as long as needed for legal, operational, or contractual reasons:
- Orders & invoices: typically 6 years (tax and accounting obligations)
- Customer support: up to 24 months
- Marketing data: until you unsubscribe or withdraw consent
- Cookies: according to our Cookie Policy and browser settings
6. Security
We use a combination of technical and organisational safeguards to keep your personal data secure,
including:
- Encrypted connections (TLS)
- Access controls and authentication protections
- Regular backups and system monitoring
- Fraud prevention layers
You are responsible for keeping your password confidential and using a secure device.
7. Your Rights (UK GDPR)
Under the UK General Data Protection Regulation, you have the right to request:
- Access — a copy of your personal data
- Rectification — correction of inaccurate information
- Erasure — deletion of data in certain circumstances
- Restriction — limitation of processing
- Portability — transfer of your data to another provider
- Objection — to marketing or legitimate interest processing
- Withdrawal of consent — where processing is based on consent
To exercise your rights, contact:
info@ravora.co.uk.
8. Children
Ravora does not intentionally collect data from individuals under the age of 16.
If you believe a child has provided personal information, contact us so we can remove it.
9. Complaints
If you have concerns about how we process your data, please contact us first so we can resolve the issue.
You also have the right to lodge a complaint with the UK regulator:
- Information Commissioner’s Office (ICO)
- Website: ico.org.uk
- Phone: 0303 123 1113
10. Updates to This Policy
We may revise this Privacy Policy from time to time to reflect regulatory updates,
operational changes, or improvements to the Website.
The updated version will always appear on this page with the revised date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
