1. How to Request a Return
To begin a return, please contact our support team by emailing
info@ravora.co.uk and include your order number,
the items you wish to return, and a brief explanation of the reason for your request.
Once we receive your message, our team will provide an RMA number (Return Merchandise Authorisation) along with the correct return instructions and return address.
When preparing your parcel, please ensure that all items are packed securely,
ideally in their original packaging together with any accessories, labels, or documentation.
Clearly mark the provided RMA number on the outside of the package and use a tracked and reliable delivery service.
Parcels sent without tracking cannot be guaranteed, and we are unable to accept responsibility for lost or untracked returns.
2. Return Shipping Costs
Return shipping costs depend on the reason for the return:
-
Change of mind / item not suitable:
If you are returning a product because you have changed your mind or the item is not suitable, you are responsible for covering the return postage costs.
-
Incorrect / defective / damaged item:
If you receive an item that is incorrect, defective, or damaged, Ravora will cover reasonable return shipping expenses.
This may be done by providing a prepaid return label or reimbursing the cost of postage once agreed with support.
In circumstances where additional verification is needed (e.g., photos of damage),
our team may request supporting evidence before authorising a free-return solution.
3. International Returns
For returns sent from outside the United Kingdom, it is essential that the parcel and any associated customs documentation are clearly marked as
“Returned goods”.
This prevents unnecessary import duties or customs charges from being applied when the parcel re-enters the UK.
If customs fees are incorrectly charged to Ravora because the return was not declared as “Returned goods,”
the amount of these charges may be deducted from the final refund.
We strongly recommend speaking with your postal service to ensure correct declaration procedures.
4. Items Not Eligible for Return
The following categories are generally not eligible for return unless the item is defective or arrives damaged:
- Items that show signs of use, wear, damage, or alteration.
- Returns requested more than 30 days after the delivery date.
- Gift cards, digital goods, or virtual licences (if applicable).
- Customised, personalised, modified, or final-sale/clearance items.
Made-to-order items produced specifically for you may also have additional restrictions,
depending on the nature of personalisation or printing.
5. Damaged on Arrival or Faulty Items
If your parcel arrives damaged or you believe the product has a manufacturing fault, please notify us as soon as possible.
Transit damage should be reported within 48 hours of delivery to ensure a smooth claims process with the shipping provider.
When reporting an issue, include clear photographs of:
- The damaged item.
- The packaging (inside and outside).
- The shipping label.
After reviewing the issue, we will arrange the most appropriate solution — such as a replacement, repair, or refund.
6. Refunds
Refunds are processed once the returned item has been received and inspected by our team.
This usually occurs within 14 days of arrival at our return facility.
The refund will be issued to the same payment method originally used during checkout.
Outbound shipping charges paid during your original order are refundable only when Ravora is responsible
for the issue (e.g., incorrect item, defect, or damage).
For change-of-mind returns, original shipping fees are not refunded.
Depending on your card provider, it may take several business days or one full billing cycle
for the refund to appear on your statement after it has been issued from our side.
Contact Us
If you have any questions about this Return & Refund Policy or require assistance, please contact us:
