Warranty Policy

Scope

Unless stated otherwise on a specific product page, many electronic items purchased from ravora.co.uk include a 12-month warranty covering manufacturing defects from the date of delivery. This warranty applies to normal consumer use and operates alongside your statutory rights, which remain unaffected.

1. What’s Covered

The warranty covers the following:

Manufacturing faults and defects in materials or workmanship.
Hardware failures that occur during normal, intended consumer use.
Faults not caused by external impact, misuse, or modification.
Issues confirmed by authorised technicians as non-user-caused defects.

2. What’s Not Covered

The warranty does not apply to:

Accidental damage, drops, cracks, crushing, liquid damage, or weather exposure.
Improper installation, incorrect usage, or incompatible voltage or plug types.
Normal wear and tear, cosmetic blemishes, scratches, or consumables (unless faulty on arrival).
Software problems, data corruption, malware, or incompatibility with third-party apps.
Rooting, jailbreaking, custom ROMs/firmware, or unlocking bootloaders.
Attempted repairs by unauthorised technicians or service centres.
Battery capacity reduction due to natural ageing.
Display behaviours within manufacturer tolerance (e.g., minor pixel variations).

3. Dead on Arrival (DOA) & Transit Damage

If your parcel arrives visibly damaged, please report it to the courier immediately and contact us within 48 hours with supporting photos of the packaging and item.

Products that are dead on arrival (DOA) within 7 days of delivery may qualify for priority replacement or refund, subject to inspection and confirmation. Failure to report DOA items promptly may affect eligibility.

4. How to Make a Warranty Claim

To submit a warranty request, email us at info@ravora.co.uk with the subject line “Warranty Claim”.

Please include the following:

Your order number and contact details
Product name/SKU and serial number (if available)
Detailed description of the fault
Clear photos or videos demonstrating the issue

Our team will assess your claim and provide an RMA (Return Merchandise Authorisation), return instructions, or direct you to an authorised service partner, depending on the item.

5. Costs & Return Procedures

If a fault is confirmed as a valid warranty issue, Ravora will cover reasonable return shipping costs. Depending on your location, this may be handled via a prepaid return label or reimbursement (when agreed before returning the item).

If inspection shows no fault, damage caused by misuse, or an issue excluded from warranty coverage, return postage and redelivery fees may be the customer’s responsibility.

For international claims, parcels must be clearly marked as “Warranty return” to avoid customs charges. Fees incorrectly charged to Ravora due to mislabelling may be deducted from the final outcome.

6. Remedies & Warranty Period

If a claim is approved, Ravora may provide one of the following remedies:

Repair using new or equivalent replacement parts
Replacement with the same model or a model of equal or greater value
Refund if repair or replacement is not appropriate or possible

Any repaired or replacement product will continue the original remaining warranty period or receive a minimum of 90 days of coverage — whichever is longer.

B2B customers: Warranty terms for business orders may differ. For business enquiries, contact: b2b@ravora.co.uk.

Contact Us

If you have questions about this Warranty Policy, please contact us:

Company: JAYHALE LIMITED
Company number: 16020956
Address: Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF
Phone: +44 7418 604698
Email: info@ravora.co.uk | b2b@ravora.co.uk